“We’ve talked with people who say they just spent $3,000 on a range and can’t believe it doesn’t work, and we hear how the old one lasted 20 years without a single repair.”
A 2013 survey of 29,281 Consumer Reports subscribers found that 31 percent of side-by-side refrigerators broke within four years. In the same time period, 22 percent of front-loading washing machines and 20 percent of dishwashers failed.
“When products break, it’s memorable,” she said. “About 53 percent of respondents said the products just stopped working altogether, and 32 percent said they work poorly, so it’s a big deal when it breaks. It’s not like the light stopped working on a refrigerator.”